Embassy Suites by Hilton Houston West - Katy

“Van has been an exceptional guest service professional. She’s consistently helpful, answers the phone promptly, and always shows a genuine willingness to assist. Her personality is truly outstanding and she goes above and beyond. She was ready and willing to go out of her way to deliver my colleagues’ work goodie bags and place them in their rooms, up until I came to pick them up instead. Her thoughtfulness and dedication shine through in everything she does. Van is absolutely...”

“I had a cozy stay at the Embassy Suites. The room was clean, the bed was super comfortable, and the view was pleasant. Room service was quick and friendly, which made things really convenient. The food was okay — not bad, but nothing special. There was a bit of noise from the highway and our neighbors, and the vending machine near our room wasn’t working, which was a little inconvenient. Overall, it was a comfortable and relaxing stay with just...”

“My wife and I would like to point out the exemplary service given by Van and Cameron at the front desk. We live in Katy, but wanted a weekend away from “life” for my wife’s birthday. Van went above and beyond. Room was clean, we felt extremely safe, and it was everything we hoped for. Van even facilitated surprise chocolate strawberries and champagne for my wife. Never again will we even consider another hotel. Van, Cameron, and this location has...”